What are internal communication systems?
Internal communication systems refer to the tools and platforms used within an organisation to facilitate information sharing, collaboration, and engagement among employees. These systems can range from traditional methods like email and intranets to more modern solutions like instant messaging apps, social networks, and collaboration platforms.
Why are internal communication systems relevant to internal comms?
These systems are crucial for internal comms professionals as they provide the infrastructure that supports effective communication. They enable the dissemination of information, foster collaboration, and facilitate feedback, which are essential for building a cohesive organisational culture and ensuring that all employees are aligned with company goals.
Examples of internal communication systems in internal comms
Examples include email for formal communications, company intranets for sharing news and resources, instant messaging apps like Slack for real-time collaboration, and social networks like Yammer for building community and engagement.
Best practices for internal communication systems
Best practices involve selecting systems that meet the specific needs of your organisation, ensuring ease of use to encourage adoption, providing training and support, and continuously evaluating their effectiveness to make necessary adjustments.
Common challenges for internal communication systems
Integrating multiple systems for a seamless user experience
Ensuring data security and privacy
Overcoming resistance to new technologies
Internal communication systems FAQs
Q: How do you choose the right internal communication system for your organisation?
A: Consider factors like company size, culture, employee needs, and specific communication objectives. It's also important to evaluate the system's scalability, security, and integration capabilities.
Q: How can we encourage employees to use new communication systems?
A: Offer comprehensive training, highlight the benefits, and involve employees in the selection process to ensure the system meets their needs and preferences.
Q: Can internal communication systems replace face-to-face communication?
A: While they can enhance and facilitate communication, they should complement rather than replace the richness of face-to-face interactions, especially for complex or sensitive discussions.
