Knowledgebase
You use your smartphone when seeking knowledge outside of work, so why can’t you do the same at work? Now you can with the Engage knowledgebase. Make it easy for your frontline staff to find the information they need with Google-like search, articles and how-to guides. Equipping your frontline team with the necessary knowledge will transform your customer service and boost your frontline performance.
Google-like search for quick results
Take your frontline team straight to the information they need with a Google-like search. They can start typing what they want, and our auto-suggest feature will populate a list of related articles. This makes information searching even easier.
No more wasting time to find the answers you need “in the moment”.
Categorised tiles to house your information
When your company information is in different places, it is impossible for your frontline team to find what they need quickly. This slows productivity down, which can be damaging in fast-paced environments. Categorise your information and house it under the relevant tile so your frontline workers can find what they want in a matter of seconds.
Banners to bring attention to important updates
Your frontline team have a lot on their plate and it can be hard for them to concentrate. Make it easy for them by directing their focus to your clickable banners. These are displayed prominently on the homepage making them the perfect place to showcase news, changes in the business and new product launches. Link them to an article or website so your employees are instantly guided to the right information.
How-tos for easy instructions
When your frontline team need to learn how to do something, there’s not always a manager on hand to help. Speed up the process by providing them with easy how-to guides. They make it easy to break your instructions into digestible steps so employees clearly know what they need to do.
Videos to increase engagement
Allow your frontline staff to stay updated in the ways that suit them best and leverage the power of videos. They’re a great way for your employees to gain a deeper understanding of your topics, and Engage allows you to upload them straight to the knowledgebase.
Deliver a multi-content strategy and watch your engagement levels soar.
Website links straight from the dash
For any external websites that your frontline staff need access to, you can link to them straight from the dash. Housing everything your employees need in one place makes it easy for them to stay updated. No more hunting around for different sources of information; everything they need is right there, in the palm of their hand.
Analytics to see what’s popular and what's not
Dive into the data to fully understand how well your content is being received.
You’ll have access to reports that tell you which news and articles are most popular and the most viewed categories and sub-categories.
Plus, see exactly who has read specific articles and news. You can spot frontline colleagues who need a little more encouragement and tweak your content to boost its popularity.
Contact content author to get help
Communication should be a two-way street, which is why your frontline can contact the article author if they need more help.
It is perfect for those employees who don’t want to leave a comment publicly. Asking questions has never been easier.
Analytics to drive your news strategy
Discover the insights you need to power up your news strategy and ensure maximum engagement.
Our reporting makes it easy to see popular and unpopular news. Track which frontline colleagues are keeping themselves updated and those who are missing out on crucial information and may need a little more encouragement.