What is acting on feedback?

Acting on feedback refers to the proactive measures taken by organisations to listen to, understand, and address the concerns, suggestions, or opinions expressed by employees or stakeholders. It's about creating a two-way communication channel where feedback is not just collected but is also visibly acted upon, leading to improvements in processes, policies, or working conditions.

Why is acting on feedback relevant to internal comms?

In the realm of internal communications, acting on feedback is crucial for fostering a culture of openness, trust, and engagement. It demonstrates to employees that their opinions are valued and considered in decision-making processes, thereby enhancing their sense of belonging and commitment to the organisation.

Examples of acting on feedback in internal comms

Examples include regular employee surveys followed by action plans, suggestion boxes that lead to implemented changes, or town hall meetings where leadership addresses concerns raised by staff and outlines steps taken in response.

Best practices for acting on feedback

Best practices involve establishing clear processes for collecting, analysing, and responding to feedback, ensuring anonymity where necessary to encourage honesty, and communicating back to employees about the actions taken as a result of their input.

Common challenges for acting on feedback

Challenges might include overcoming resistance to change, ensuring feedback mechanisms reach all employees, and managing expectations when not all feedback can be acted upon immediately or exactly as suggested.

Acting on feedback is a dynamic process that strengthens the internal communication framework, leading to a more engaged and motivated workforce.