Turbocharge efficiency and keep your customer-facing teams laser-focused on their priorities
Introducing Ocasta Engage’s activity calendar
Working in a customer-facing business is not for the faint-hearted.
It's fast-paced, demanding and requires constant attention to customer needs and operational demands.
With a flurry of activities happening throughout the day, it's easy for sales managers and customer service professionals to get caught up in the whirlwind of their tasks and responsibilities. And amidst all the hustle and bustle, staying updated on internal events can become quite a challenge.
Here's why:
Limited Time - customer-facing professionals often have jam-packed schedules. They are busy assisting customers, managing inventory, handling transactions, and ensuring the smooth running of the store.
Varied Schedules - The nature of rotating schedules means that different employees are present at different times. This makes it difficult to disseminate information to the entire workforce effectively.
Communication Channels - Traditional communication channels, such as email or paper notices, can be easily overlooked or lost amidst the daily chaos of retail operations. Retail professionals may not have the luxury of accessing their emails regularly or have a central location to check for important updates. This fragmented communication approach can lead to misunderstandings, missed opportunities, and a lack of engagement with internal events.
Information Overload - There is a constant influx of information, from promotional offers to new product launches. Amidst this abundance of data, internal event announcements can get lost or overshadowed.
To address these challenges, Ocasta Engage now boasts an activity calendar due to popular demand from our customers.
What does it do?
It gives everyone a crystal clear breakdown of exactly what tasks need to be completed as well as which activities are beginning or ending. Plus, what teams need to be aware of to work effectively each day.
But that's not all!
Your leadership team gets an extra dose of support with far greater insight into what is happening in the near future. This supports them to plan, schedule, and lead their teams more effectively, which we know can be a struggle when you’ve got limited knowledge about upcoming events.
The result?
A well-oiled business machine where you can say goodbye to confusion and hello to clarity, organisation, and a whole lot of business success.
Let’s dive a little deeper into how the new activity calendar will help you achieve organisational success
Not only will the calendar display all events six weeks into the future, but you can also categorise and colour-code them in line with business events or actions e.g. you could split yours into categories like:
Engagement for vendor campaigns and competitions
Awareness for general things employees need to know
Immediate action required for a task that needs to be completed by a specific person or team.
Trading activity for pricing, sales and offer updates.
No longer are important events buried under a sea of internal comms
Give your important internal events a life jacket to stop them from drowning in the sea of internal information and make it immediately obvious to employees what’s happening at what time.
Staying informed, updated and organised in your customer-facing team has never been easier.
Are you a customer-facing organisation that’s struggling to stay afloat in a sea of information?
Does your customer-facing team feel like they’re surfing in a sea of information?
Every wave represents a fresh piece of news coming their way—promotions, sales, inventory updates, team meetings, and more.
It's exhilarating, but it can also be overwhelming.
Sometimes, the waves come crashing down on them, and they find themselves struggling to stay afloat.
They desperately need a sturdy surfboard, like Ocasta Engage, to help them ride those waves with ease.
Without it, they might feel like they’re constantly paddling against the current, struggling to keep up and stay organised. But with the right tools and strategies, your team can ride the information waves like a pro surfer, effortlessly gliding through the sea of news and staying organised amidst the chaos.
Sound good?
Book a 25-minute demo now and see how Ocasta Engage can work in your customer-facing organisation.
What do our customers have to say?
Jody Myers, Head of Business Planning, Engagement & Communications
